Return & Refund Policy

We want you to absolutely love your purchase from Trendbag—but if something’s not quite right, we’re here to make it right.

30-Day Hassle-Free Returns

Changed your mind? No worries! You have 30 days from the date of delivery to return any unused item in its original condition and packaging.

✅ 30-day return window
✅ Item must be unused, unwashed, and in original packaging
✅ Receipt or proof of purchase required

To start a return, simply email us at support@trendbag.uk with your order number and reason for return. We’ll guide you through the quick and easy steps.

Please note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refund Timeline

Once your returned item arrives and is inspected, we’ll process your refund within 10 business days. You’ll be notified by email once your refund has been issued.

💸 Refunds are processed to the original payment method
📅 Please allow up to 10 business days for your refund to appear, depending on your bank or payment provider

If you haven’t received your refund after 10 business days, please contact us at support@trendbag.uk, and we’ll be happy to help.

Damaged or Incorrect Items

If your order arrives damaged, defective, or not as described, we sincerely apologise. Please contact us within 7 days of delivery and we’ll prioritise a replacement or full refund at no extra cost to you.

📷 A quick photo of the issue may be requested to speed up the resolution process.

We’re Here for You

Your satisfaction is our top priority. If you have any questions about returns, exchanges, or refunds, just reach out—we’re real people, and we’re happy to help:

📧 support@trendbag.uk

At Trendbag, we stand by our products and our promise to make your experience smooth, stylish, and stress-free.